FREQUENTLY ASKED QUESTIONS

Kingsgrove Sports dispatches items within 1-4 business days after the order is made.

Once dispatched the order should arrive within 1-3 business days with Parcel Post and the next business day (max. 2 business days) with Express Post for metro areas. Orders to WA, NT, TAS and regional areas may take longer.

Note: Bats that receive our FREE knocking-in treatment will take 7 days to be knocked-in and will be dispatched after.

For international destinations:
Destination Arrival Time (After Dispatch)
New Zealand 3 - 7 days
Asia 3 - 10 days
Sub Continent 7 - 14 days
USA / Canada 5 - 10 days
UK / Europe 5 - 14 days

*Orders that need to be transferred to our Kingsgrove store to be dispatched may take longer. The arrival times are only an estimates of when the order will actually arrive. Most orders will arrive by these timeframes.

For orders shipped within Australia we use the E-Parcel and Express Post services through Australia Post which can be tracked and must be signed for upon delivery. To track your parcel you may use the Australia Post website: auspost.com.au/mypost/track/

For orders shipped internationally we use the Australia Post EMS International Courier with tracking facility. This is the safest and fastest option. For more information visit the Australia Post website: auspost.com.au

Some items are available mid July, generally the full range is available around August except for some special items such as replica clothing, etc.

For new season cricket gear the range should be available online around July. For the new season winter sports range the gear should be available online in December. As new gear arrives in-store it will be made available online.

We hope to have the new catalogue released Mid-August. If you are already on our mailing list or have bought from us in the past you should receive one automatically in the post soon after its release. If not, please email us at info@kingsgrovesports.com.au to receive a copy.

Yes, we send out our catalogues for free. To find out more about obtaining our catalogues email us at orders@kingsgrovesports.com.au.

If you would like a digital version of our catalogues view them here:

kingsgrovesports.com.au/cricket-catalogue

kingsgrovesports.com.au/winter-sports-catalogue

Yes, we understand that this can happen when purchasing Sports equipment and will gladly exchange items. If the mistake is ours we will handle the costs involved with postage as we have a free post return address. For more information visit our returns page.

Yes our E-Commerce site is 100% secure and uses SSL encryption, we also use two secure payment gateways for payment eWay and Paypal. More information can be found here: Privacy Policy

Most shoes are displayed in US sizing which is generally 1 size larger than AUS/UK sizing. The sizing used should be identified in the description. If you are still unsure about the size email us at orders@kingsgrovesports.com.au

We have 5 stores in Sydney and New South Wales. Only our head office in Kingsgrove comes complete with Cricket Museum and Academy but all other stores are packed with Cricket and Sports equipment. For more details on all our stores plus more please visit our stores page.

Yes we provide a great number of different coaching services. For more information please visit the academy page.

Yes, this is a service that we now specialise in. For more information please visit our teamwear page.

Generally we do, but we also have items on special randomly. Why not visit our sale section to see what’s on offer right now.

That’s no problem, you can order via Direct Deposit using online banking.

Our site has a currency exchange feature which can be used to give an estimate of what the products will cost in your desired currency. The currency exchange feature is in the top navigation bar on the site.

We see many of these buyers end up at our shop often quite disgruntled at being conned by somewhat dodgy online sellers with no reputation in the cricket market. They are attracted by, at times, ridiculously low costing bats that appear too good to be true. This blinds the customer away from some of the important factors of buying a bat such as quality of willow, weight and pick up of the bat, no warranty policy if the bat breaks and no knocking in or after sales advice due to lack of experience on the part of the seller. These are all aspects that Kingsgrove Sports Centre can guarantee, backed with our 40 plus years as an industry leader. We are not just a faceless online seller, we are a bricks and mortar family run business with 5 stores throughout, Sydney.

All bats sold by Kingsgrove Sports Centre Pty. Ltd. will receive a 12 month warranty. For our full warranty policy on cricket bats visit our warranty policy page.

Yes, we have a very thorough preparation process for all bats that require knocking in and what’s more this process is free when purchasing from us. Some people buy what appears to be a cheaper bat elsewhere but then end up paying more to have the bat knocked in. Some bats come “Factory Prepared” straight from the manufacturer but we always suggest further knocking in to improve the lifespan of your new bat.

If your credentials are good there is plenty of scope for employment with us. In fact Steve and Mark Waugh as well as Michael Clarke and many other First Class Cricketers have worked for us in the past. But you don’t have to be a gun cricketer to work here. We sometimes prefer highly motivated non playing cricket fanatics with a great work ethic as staff members. There are opportunities for casual employment especially for Uni students. We generally hire before our peak period in the cricket season in July but why not send us your resume anyway. Send resumes to orders@kingsgrovesports.com.au.